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From their website:
To understand how citizens are communicating with their Members of Congress and what motivates them to do so, CMF partnered with Zogby International to conduct a nationwide survey of citizens to address their methods, reasons, and expectations with regard to their communications with Capitol Hill.
The resulting report, Communicating with Congress: How the Internet Has Changed Citizen Engagement, discusses the results of this research with over 10,000 citizens. It is the companion to the 2005 CMF report detailing congressional staff views of the increasing volumes of constituent mail.
Key findings from the report include:
Highlight for PCNers:Implications for Organizers of Grassroots Advocacy Campaigns